What happens if anything in my property is damaged?

Wednesday 7th April 2021 7th April 2021

Unfortunately accidents do happen so we do a careful inspection before and after each guest. If there is any damage, we will handle everything needed for the repair. We also require deposits from each guest that will be used in the event that they do damage your property. Some of our guests will come via Airbnb, in which case they will be covered by their Host Gurantee that protects hosts worldwide in the event of damage during an Airbnb stay.

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Your Questions Answered (Landlord)

What is short-term let?

A short term let is an alternative leasing option for a landlord. Guests can book for anything from one night to one month at a time.
In most cases, you can receive up to 30% more rental yield by letting your property out on a short-term basis, when compared to the annual rental amount.
A short-term let can be used for leisure, corporate and residential purposes. Short-term lets are popular with tourists looking for private luxury, for business trips and for residents who are not looking to commit to an annual tenancy contract.

How does a short-term let compare to an annual let?

A short-term let can generate greater returns on investment due to seasonal pricing.
Renting out your property short-term includes property and revenue management services.
A short-term let offers more flexibility on contract terms meaning that if you require access to your property, reclaim it for your own use or look to sell it at some point, you can do this with a lot more ease than if your property is let out annually.

What happens if anything in my property is damaged?

Unfortunately accidents do happen so we do a careful inspection before and after each guest. If there is any damage, we will handle everything needed for the repair. We also require deposits from each guest that will be used in the event that they do damage your property. Some of our guests will come via Airbnb, in which case they will be covered by their Host Gurantee that protects hosts worldwide in the event of damage during an Airbnb stay.

How much notice do I have to give to get the property back?

There is a rolling two month notice period, which is in place to ensure that all imminent bookings can be fulfilled and longer term ones can be reallocated. You will continue to receive the revenue for this period and there are no penalties to pay for cancellation.

How involved will I need to be?

We require your support during the onboarding procedures. Once these are completed, we take care of everything from there.
You will be given access to our PMS (Property Management System) to check availability, status and performance of your property. You will also be able to check on the reviews your guests have left.

Your Questions Answered (Guest)

How long can I book for?

You can book a property on a nightly, weekly and monthly basis for as long as you would like.
You can extend a booking depending on unit availability and may also switch to another property.

Is there a damage deposit?

Yes, the refundable security deposit varies in line with the size of the property. The amount will depend on the size of the property, the information will be provided on the property listings/ booking confirmations (before payment).

How do I book?

You can book through our website. It has a fully functional booking engine where you can choose from a selection of available units and can pay directly via the website using a credit card.
Our reservations team may give you a call, text or email, whichever you prefer and will assist with your direct booking and any queries or questions you may have.

What is the cancellation procedure?

If there are 14, or more, days prior to check in, the guest will be issued with a full refund.
If there are between 7-14 days prior to check in, the guest will be issued with a 50% refund.
For anything up to 7 days prior to check in, the guest will not be entitled to any refund.
These details will also be contained in the terms and conditions of your booking.

What happens when I arrive?

You can find all of our check in information by clicking here.