Making A Complaint

In the first instance, speak to the representative that you dealt with. If, however, you remain dissatisfied, then make contact with the Branch Manager of the office you are in contact with where your complaint will be investigated fully.

If you wish to complain about the advice or service you have received from us, you can contact us via the complaints form at the bottom of the page or at:

Complaints Department, Allsopp & Allsopp Ltd, 113-115 New Union Street, Coventry, West Midlands, CV1 2NT

  • Telephone: 02476 627366

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

What information do you need?

In order to help us resolve your complaint as quickly and efficiently as possible, we will need the following information:

  • Your name and address.

  • The name and branch address of the representative that you have dealt with.

  • The property address that it may concern.

  • A daytime telephone number where we can contact you.

  • A clear description of your complaint.

  • Details of what you would like to be put right.

What happens next?

We will aim to contact you to try and resolve your complaint on the day that we receive it, but if we need to make further enquiries, we will:

  • Provide a written acknowledgment of your complaint within 10 working days.

  • Give you the details of who is handling your complaint and how to contact them.

In these circumstances, we aim to resolve your complaint as quickly as we can. However, if we are unable to do this within 8 weeks, we will write explaining what is happening and when we expect to have an answer.

Taking your complaint further

If we cannot resolve your complaint to your satisfaction, you may be able to refer the matter to the Property Ombudsman to review certain unresolved complaints.

Address: The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP

Telephone: 01722 333306

Website: www.tpos.co.uk

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